Shipping Policy
At Supplement City, we are committed to providing our customers with a reliable and efficient delivery service. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website.
1. Shipping Destinations
We offer shipping within the United Kingdom. If you are outside this region and wish to place an order, don't hesitate to contact us at contact@supplementcity.co.uk for further assistance.
2. Shipping Methods and Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. The shipping options and costs will be displayed at checkout before completing your order.
We offer the following shipping options:
-
Standard Shipping: Delivery within 3 - 5 business days after dispatch.
-
Express Shipping: Delivery within 1 - 2 business days after dispatch.
Free standard shipping is available on orders over £75 (or as part of a promotional offer).
3. Processing Times
Orders are typically processed within 1 business day of being placed. During peak periods (e.g., holidays, promotions), processing times may be extended slightly. You will receive a notification when your order has been dispatched, along with tracking information if applicable.
Please note that processing times are separate from shipping times.
4. Delivery Times
Estimated delivery times depend on your chosen shipping method and destination:
-
United Kingdom:
-
Standard Shipping: 3 - 5 business days.
-
Express Shipping: 1 - 2 business days.
-
Delivery times are estimates and may vary due to factors beyond our control, such as postal delays or customs clearance. We are not responsible for delays caused by external factors.
5. Tracking Your Order
For orders shipped with a tracked service, you will receive a tracking number via email once your order has been dispatched. You can use this number to track the status of your delivery through the shipping provider's website.
6. Delivery Issues
If your order has not arrived within the estimated delivery window, please contact us at supplement.city.ltd@hotmail.com. We will investigate the issue with the shipping provider and work to resolve it promptly.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us immediately at supplement.city.ltd@hotmail.com with your order number and any relevant details. We will work with the shipping carrier to resolve the issue and, if necessary, replace or refund your order.
7. Incorrect or Incomplete Delivery Address
Please ensure that your delivery address is correct when placing your order. Supplement City is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, additional shipping charges may apply to re-ship the order.
8. International Shipping & Customs
For international orders, please note that the recipient is responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost and will vary depending on local regulations.
Customs processing may also delay your delivery, and we are not responsible for any delays caused by customs authorities.
9. Shipping Restrictions
Due to local laws and regulations, certain products may be restricted from being shipped to specific regions or countries. If an item is not available for shipping to your location, you will be notified during the checkout process.
10. Contact Us
If you have any questions or concerns about shipping, please contact us at:
Supplement City
supplement.city.ltd@hotmail.com
07745 985532
64 Bath Street, Ilkeston, DE7 8FB
Last Updated: 03/10/2024