Privacy Policy | Supplement City

Introduction

At Supplement City (referred to as "we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, www.supplementcity.co.uk (the "Site"), or when you create an account and purchase products from us.

By accessing or using the Site, you agree to this Privacy Policy. Please read it carefully to understand our practices regarding your personal data.

1. Information We Collect

When you use our Site, create an account, or make a purchase, we collect the following personal information:

Full Name: For account registration, order fulfilment, and customer service purposes.
Contact Information: Such as your phone number and email address, to communicate with you regarding your orders and to provide updates about your account.
Delivery Address: To ship your purchased products.
Billing Address: For invoicing and receipt purposes.
Account Information: If you create an account, we collect and store your login credentials (email and password).
Order Details: Information about the products you purchase from us, including your purchase history.

We may also collect non-personal information automatically when you visit the Site, such as your IP address, browser type, and browsing behaviour, for analytical purposes.

2. How We Use Your Information

We collect and use your personal information to provide you with a seamless shopping experience and to meet our legal obligations. Specifically, we use your data for the following purposes:

Account Creation & Management: To create and manage your user account, including facilitating password recovery if needed.
Order Fulfilment: To process and ship your orders and provide customer support when needed.
Payment Processing: To process payments for products purchased, using third-party payment processors. We do not store credit card information on our servers.
Communication: To contact you about your orders, respond to your inquiries, and send important notices about your account.
Marketing & Promotions: With your consent, we may send you promotional emails about new products, special offers, or other information we think may be of interest to you. You can opt-out of marketing communications at any time.
Site Improvement & Analytics: To analyse how you use our Site to improve its functionality and optimize the user experience.

3. Legal Basis for Processing Personal Data

We only collect and process your personal data when we have a legal basis to do so. These include:

Consent: Where you have provided your explicit consent, for example, when subscribing to our marketing communications.
Performance of a Contract: To fulfil our contractual obligations when you make a purchase or create an account.
Legal Obligations: To comply with legal obligations, such as tax laws and regulations.
Legitimate Interest: For our legitimate business purposes, such as improving our services or providing customer support.

4. Account Information & Security

When you create an account on our Site, you will be required to provide a password to protect your account. You are responsible for keeping this password confidential and for any activities that occur under your account. If you suspect any unauthorized access to your account, please contact us immediately at supplement.city.ltd@hotmail.com.

We recommend that you use a strong password and update it regularly. Supplement City will never ask you to disclose your password via email or phone.

5. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with third parties in the following circumstances:

Service Providers: We use trusted third-party service providers to assist with shipping, payment processing, and other business operations. These service providers have access to your personal information only to perform tasks on our behalf and are obligated to protect it.
Compliance with Legal Obligations: We may disclose your information if required by law, court order, or governmental regulation, or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction, subject to the same protections outlined in this Privacy Policy.

6. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (e.g., passwords) using secure technologies.
Secure servers to store your information.
Restricted access to personal data, only available to authorized personnel.

Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your data.

7. Retention of Your Data

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. This means we may retain your data for a certain period after your account is closed or after you make a purchase, for tax, legal, or regulatory purposes.

8. Your Rights

You have rights regarding your personal information, including:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: If any of your information is incorrect or incomplete, you can request that we correct it.
Right to Erasure: You can request the deletion of your personal data in certain circumstances.
Right to Restrict Processing: You may ask us to restrict the processing of your data under certain conditions.
Right to Object: You can object to the processing of your personal information, particularly for direct marketing purposes.
Right to Data Portability: You can request that we transfer your personal data to another service provider, where technically feasible.

To exercise any of these rights, please contact us at supplement.city.ltd@hotmail.com.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on the Site. Cookies are small files placed on your device that help us remember your preferences, analyse usage patterns, and improve site performance.

You can manage your cookie preferences or disable them through your browser settings. However, disabling cookies may affect the functionality of certain parts of the Site.

For more detailed information on our use of cookies, please refer to our Cookie Policy.

10. Children’s Privacy

Our Site is not intended for use by children under the age of 18, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal data from a child under 18, we will take steps to delete the information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Supplement City
supplement.city.ltd@hotmail.com
07745 985532
64 Bath Street, Ilkeston, DE7 8FB

Last Updated: 03/10/2024