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Payment Policy

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At Supplement City, we strive to make the payment process for your purchases as convenient and secure as possible. This Payment Policy explains the payment options available on our website, as well as our policies regarding payment security, taxes, and other related matters.

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1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

  • PayPal: Pay securely using your PayPal account.

  • Apple Pay/Google Pay: We accept payments via Apple Pay and Google Pay for quick and secure checkout on supported devices.

  • Other Payment Methods: [Add any additional payment options, such as Klarna, Afterpay, etc., if applicable.]

All payments must be made in GBP (£) unless otherwise specified during the checkout process.

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2. Payment Security

We take your security very seriously and use industry-standard encryption technologies to protect your payment information. When you make a purchase on our website, your payment details are encrypted and processed through a secure payment gateway. We do not store your credit or debit card details on our servers.

  • Secure Payment Processing: All credit and debit card transactions are processed through [your payment processor, e.g., Stripe, PayPal], which are certified as compliant with the Payment Card Industry Data Security Standard (PCI-DSS).

  • Fraud Prevention: We reserve the right to cancel or refuse any order if we detect potential fraud, unauthorized activity, or violation of this Payment Policy.
     

3. Currency and Conversion Fees

All prices listed on our website are in GBP (£). If you are making a purchase from outside the UK, your payment provider may apply a currency conversion fee or foreign transaction fee. Supplement City is not responsible for any additional charges or fees applied by your bank or payment provider.

Please check with your payment provider for details regarding exchange rates and fees.

4. Taxes and Duties

For orders within the UK:

  • All prices on our website include Value Added Tax (VAT) where applicable.

For international orders:

  • International customers are responsible for any customs duties, taxes, or import fees that may be applied by your country's customs authorities. These charges are not included in our prices and are the responsibility of the customer.

We recommend that you check with your local customs office for more information regarding applicable taxes and duties.

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5. Failed or Declined Payments

If your payment is declined or fails, your order will not be processed. Please check with your bank or payment provider for more information on why the payment was declined. You may attempt to place your order again using an alternative payment method or contact us at [email address] for further assistance.

We reserve the right to cancel any orders for which payment has not been received or if the payment is flagged as fraudulent by our payment processor.

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6. Refunds and Cancellations

In case of cancellations or eligible returns, refunds will be processed using the original payment method. Please note the following refund terms:

  • Refunds will be initiated within 7-10 business days after we receive and inspect the returned product.

  • It may take additional time for the refund to appear in your bank or credit card statement, depending on your payment provider’s processing times.

For more information on returns and refunds, please refer to our Returns & Refund Policy.

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7. Promotions and Discounts

If you are using a discount code or promo code during checkout, the following terms apply:

  • Discount codes must be applied before completing the checkout process. We cannot retroactively apply discounts to orders that have already been placed.

  • Some promo codes may have specific restrictions (e.g., a minimum order value, valid for a limited time, or applicable to certain products). Please review the terms associated with the promo code.

  • Promo codes cannot be combined with other discounts or offers unless otherwise specified.
     

8. Subscription Payments

If you offer subscription-based products, include:

For customers subscribing to our [subscription product/service], the following terms apply:

  • Billing Cycle: Subscription payments will be automatically charged to your selected payment method on a [monthly/quarterly/yearly] basis.

  • Cancellation: You can cancel your subscription at any time by logging into your account or contacting us at supplement.city.ltd@hotmail.com. Any cancellations must be made before the next billing cycle to avoid being charged for the next period.

  • Failed Subscription Payments: If your payment fails, your subscription will be paused until a successful payment is made.
     

9. Contact Us

If you have any questions or concerns about your payment, please feel free to contact us at:

Supplement City
supplement.city.ltd@hotmail.com
07745 985532
64 Bath Street, Ilkeston, DE7 8FB

Last Updated: 03/10/2024

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