Refund policy

Returns

You can return items within 14 days of delivery. To be accepted, items must be unused, unopened and in their original packaging. For health and safety reasons we cannot accept supplements that have been opened or tampered with.

Gift cards and promotional or free items cannot be returned.

How to start a return

Email us at supplement.city.ltd@hotmail.com with your order number and the items you would like to return. If your return is approved, we will reply with instructions on where to send it.

Unless the item is damaged or faulty, the cost of sending it back is paid by you.

Damaged or faulty items

If something arrives damaged or faulty, please let us know as soon as possible. Email us with your order number, a short description of the problem and a few photos. Once we have checked it, we will send a replacement or give you a refund. If we need the item back, we will cover the cost of returning it.

Refunds

Once we have received and checked your return, we will refund you to your original payment method within 7 to 10 working days. Your bank may take a few extra days to show the money in your account.

Exchanges

We do not offer direct exchanges. The quickest way to get something different is to return the original item and place a new order.

Cancellations

You can cancel an order before it has been processed or dispatched. Once it has been sent, please follow the returns process above.

None of this affects your statutory rights under UK consumer law.